This return policy was created in accordance with § 2166 of the civil code and relates to goods purchased by buyers and seller (SNEAKER BARBER)
You have the right to cancel an order anytime before expedition. Please inform us about the cancellation by email to firstname.lastname@example.org. Please state the order number you wish to cancel in your email.
In event the order was already paid for, your payment will be returned within max. 5-7 business days by bank transfer or through Paypal service or Credit/Debit Card. In case your order was paid for by card, we will need the account number in order to return the payment.
You have the right to withdraw the agreement without stating a reason, in period of 14 days from delivery, please return to the following address:
170 00 Prague
+420 720 074 004
Goods shall be returned in unused condition, undamaged, in original state and in package with all tags.
The return shipping costs are at your own expense. Goods returned as cash on delivery will not be accepted.
We reserve the right to cancel the order in event ordered goods show irreparable defects, you will be notified immediately in such case.
All goods purchased through the SNEAKER BARBER shop are subject to 24 months guarantee, starting with the day of receiving the goods.
The Guarantee document is represented by the guarantee form and the invoice, or by cash desk receipt obtained with the goods. Rights of buyer – entrepreneur from non-performance are regulated by provision § 2099 – 2112 of the civil code.
Returns and Claims Policy
You can claim exchange of the goods for a different size or for different goods within 14 days of receipt. We will try to accommodate your request depending on availability of goods. In case of repeated return of single order we are allowed to demand the cost of repeated shipping.
All other exchanges are possible only based on a written agreement. You can return only goods verifiably bought in our e-shop or at store in Prague ( Veverkova 6, 170 00 Prague)
Considering the nature of goods, which are designed for recreational use in good weather conditions (unless stated otherwise in the description and guarantee form), no returns will be accepted when it is clearly visible that the goods were used in wrong way.
We can decide on the return immediately, and in complicated cases within 3 days of the claim. This period does not include the time needed for an expert damage assessment. Processing of a claim shall not take longer than 30 days, unless agreed otherwise.
You can download the form for Cancellation/Refund/Claim Request Form in PDF.